← Bay Help
The Tips · Troubleshooting

Something not working?

Find your issue below, and if a bay won't cooperate, take any open bay.

Please don't unplug anything or try to fix hardware. Fire or medical emergency, call 911 first.

My door code doesn't work Urgent
  1. Check you're within your booking window.
  2. Re-enter the code slowly.
Still locked out? Call 305-990-0424 right away. We'll get you inside.
Trackman is frozen or won't load
  1. If Trackman still responds to taps, open the menu in the bottom-right corner and tap Exit, then skip to step 4.
The menu in the corner, then Exit
  1. Not responding? Put a finger just below the screen and drag up onto it. A toolbar appears; tap the Windows logo on it.
The drag, then the menu
  1. Press and hold the Trackman icon on the toolbar, then tap Close window.
Hold the icon until the menu pops, then Close window
  1. Open Trackman Performance Studio again: double-tap its icon on the desktop. Give it a minute to load.
Double-tap the icon, the loading screen means it's working
  1. Still stuck? Restart the computer from the touchscreen: tap the Windows logo in the bottom-left corner, then the power icon, then Restart. The bay comes back in about two minutes.
Windows logo, power icon, Restart
  1. Still stuck? Call Trackman support using the button below. Say you're a member at The Tips Golf in Miami. They can fix most things from their end.
Watch it done, 23 seconds
My shots aren't registering
  1. Put your ball inside the hitting zone and play a plain white ball, no markings.
  1. If still not registering, open Settings, tap Calibrate, then choose Auto Target. It takes a few seconds.
Settings, Calibrate, then Auto Target, 12 seconds
  1. Still stuck? Call Trackman support using the button below.
In-game malfunctions
  1. Exit to the Trackman main menu, then reopen the course or game.
  2. If it happens again, call Trackman support using the button below.
The touchscreen is black or frozen
  1. Tap it a few more times. The computers sleep between sessions.
Bay touchscreen showing a plain blue screen
A plain blue screen means it's waking up
  1. If you land on a menu instead of golf, open Trackman Performance Studio from it.
Opening Trackman Performance Studio from the menu on the touchscreen
Tap Trackman Performance Studio
  1. Still black? Move to any open bay and call 305-990-0424.
Watch it done, 19 seconds
The projector screen is dark or blue
  1. Grab the projector remote from its case.
The remote lives in the case on the divider
  1. Point it up at the projector and press Power once. Don't change any inputs.
Pointing the projector remote up at the projector
Point up at the projector, one press of Power
  1. The little light on the projector turns green. Green means it's waking up; give it 60 seconds.
Green status light on the projector
The green light means it heard you
  1. The picture comes back on its own.
Blue screen first, then your game
  1. Still dark after a minute? Move to any open bay and call 305-990-0424. Projectors usually need a hands-on fix, so we'll make it right.
The Tips · 115 SW 8th St, Brickell · 305-990-0424